Frequently Asked Questions
Everything you need to know about your Prolon Life wardrobe.
What is the standard shipping timeframe for orders?
We offer standard shipping which typically takes 3-5 business days for domestic orders. Expedited shipping options are available at checkout for those who need their fashion essentials sooner.
What is your return and exchange policy?
We accept returns and exchanges within 30 days of delivery. Items must be in their original, unworn condition with all tags attached to be eligible for a full refund.
How do I determine the correct size for my body type?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit or consulting our 'True to Size' user reviews.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and interest-free installment plans through Klarna.
How should I care for my Prolon Life garments?
To maintain the longevity of our high-quality fabrics, we recommend machine washing in cold water on a gentle cycle and laying flat to dry. Specific care instructions are located on the inner label of every garment.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. International shipping rates and delivery times vary by location and will be calculated automatically during the checkout process.